Experienced Alertcare America operator, Daniel, took the call. "I've fallen outside near the pig pen!" cried Anne. Daniel asked where she was injured. Anne reported pain in her chest and hip. "I thought that she might be having a heart attack," remembers Daniel. He quickly assured her that help was on the way and quickly called dispatch.
Once Daniel was certain that help was on the way, he checked back with Anne. She was still in pain but her mind was on a different matter. She frantically stated that her granddaughter Lora, was still inside the house. Anne wanted to make sure Lora wouldn't be left alone if she were carried away by ambulance. Daniel tried calling the home to contact the 8-year-old girl with no answer. He promptly called dispatch back and made sure that they would check on Lora. Daniel stayed on the line with Anne until paramedics arrived.
Fortunately after 4 days in the hospital, Anne was able to return home. She is eternally grateful to Daniel's response and her PERS device.