"A lot of medical alarms come in to our central station through our Personal Emergency Response devices," explained Amber, the Alertcare America team member, "But this one was really unique. A gentleman's name was on the account, but the person on the other line was actually a woman, a girlfriend of the subcriber."
"I'm nine months pregnant," the woman (Jill) on the other line quickly revealed. Amber could hear the concern in her voice as she shared, "My contractions are ten minutes apart and I need a ride to the hospital!"
"Fortunately I'd just had a baby six months ago," continued Amber, "I told her, 'Hey, you're okay. This is so exciting!' It was natural for me to reassure her that everything would be okay and that we'd get help there soon. After all, I'd been there just a few months ago."
"I quickly dispatched help for Jill, and then called the boyfriend's family listed in the contacts to let them know what was going on. They ran over to the hospital to meet her."
"When I finished the call I couldn't help but shout to the other members in our central station, 'Hey guys, I'm having a baby!' " smiled Amber. "It was such a great experience and so fun to be able to help someone."
Another Alertcare America operator followed up on the call and learned that mother and baby made it safely to the hospital where medical personal were waiting for them.
On the morning of June 12, 2014, Donald collapsed on the floor in front of his bathroom. Struggling to breathe, he realized it would impossible to reach a phone. He knew he needed help, and pressed his medical emergency button.
Alertcare America's monitoring center team member, Stevie, answered his call. She quickly dispatched paramedics and called his emergency contacts to apprise them of the situation while paramedics transported Donald to the hospital.
Donald had experienced acute atrial fibrillation. His pulse was very weak when paramedics arrived, but precious time had been saved by Stevie's response. Doctors confirmed that those critical moments saved his life.
"I'm just so thankful for my device and thankful for second chances," remarked Donald. He has put his second chance to great use, getting more physical exercise as well as enjoying the company of family and loved ones.
"God wasn't ready for me yet." Donald added, with emotion in his voice, "He must have more things for me to do!"
Apr 30 2014
WEST VALLEY CITY, UT - A stroke is a brain attack. It happens when the blood supply to the brain is interrupted and the brain doesn't get the oxygen it needs. Because the brain controls everything we do, feel, think and remember, damage to the brain affects these abilities.
On April 16th at 4am, Esther was awakened by the fact that she couldn’t move the right side of her body. When she attempted to call for help, nothing would happen. Realizing that something was wrong, she pressed her button. Alertcare America team member Mackenzie G. responded to the call "Do you need help?” Esther attempted to respond but could only speak gibberish to Mackenzie. She was able to finally convey to Mackenzie that she was having a stroke. Immediately Mackenzie dispatched the paramedics.
With the information that Mackenzie gave EMS, they rushed Esther to the hospital and began treatment for her stroke.
Esther’s son commented: "We hadn’t even woken up by the time the ambulance was knocking on our door. It was very comforting to know that help was sent even while we were sleeping. Who knows how long my mother would’ve had to wait before we knew something had happened!”
Only 2 days prior to her stroke, Esther and her family had made the decision to get a PERS unit.
Alertcare America was later told that Esther was in the hospital for a few days and is now home feeling much better and getting the therapy she needs.