By Staff

Falls among seniors are incredibly common, and can cause serious injuries. According to the Centers for Disease Control and Prevention, some 2.5 million adults aged 65 and older in the United States are treated for fall injuries every year. And in a recent survey of 2,000 adults conducted by Princeton Survey Research Associates International (PSRAI), the more than 500 respondents with a parent or grandparent living alone or with a spouse said they were concerned for those aging relatives’ safety.

Despite their concerns, more than half said that their senior loved ones living alone lack a number of basic in-home safety items. Features such as raised toilet seats, entrance ramps and shower grab bars can help prevent unintentional falls, while emergency response systems make it easier for seniors to call for much-needed help in the event of a fall.

Okeechobee, FL  

Midnight. A call came in to Marcus, a dedicated Alert Care America operator.  

"Betty, this is Marcus from Central Station. Do you need help?"  

"I think I'm having a stroke." Betty explained, "I'm slurring my words and I'm seeing double."  

Marcus responded quickly to the situation. After confirming the address with Betty, he called dispatch to alert paramedics. He then informed Betty that he would stay on the line until help arrived.   

After speaking with Betty and making sure she would remain calm, Marcus noticed quite a bit of time had passed since he had first contacted dispatch. He called dispatch to see why EMS hadn't arrived.  

They were at the address listed on the account, but Betty wasn't there.  

To verify the subscriber's location, Marcus asked Betty to check some mail for her correct address. It turned out, she was one block away from the paramedics.  

Shortly after getting the correct information, the paramedics arrived at Betty's location and began attending to her.  

Thanks to Marcus' determination to see that the paramedics had right address, Betty got the help she needed.